Shipment Policy

This Shipment Policy explains how we process and deliver orders placed on arkabotanics.com. It forms part of our Terms & Conditions. ARKA Botanics offers two product lines: daily capsule supplements — Vital Flow Essentials (metabolic and blood sugar support), Mind Boost Essentials (cognitive support), and Pulse Protec Essentials (cardiovascular support) — and functional vinegar tonics — Metabolic Support Restorative Vinegar (honey vinegar, for digestion and weight management), Revitalizing Restorative Vinegar (longan, for sleep and calm), and Immunity Boost Restorative Vinegar (sea buckthorn, for immunity). All Products are packed to protect their quality in transit.

Orders are processed on business days (excluding weekends and public holidays). We aim to process and dispatch orders within 1 to 2 business days of payment confirmation. Orders placed on a non-business day are processed on the next business day. During sales, new launches, or peak periods, processing may take a little longer; we will keep you informed if there is a significant delay.

We currently deliver to addresses within the markets we serve, as shown at checkout. If your delivery address is outside our serviceable area, the Site will indicate this and we will not be able to complete the order. We deliver to residential and business addresses but cannot deliver to certain restricted locations; where this applies, our customer care team will contact you.

Once dispatched, estimated delivery times are typically 5 to 10 business days for major cities and metropolitan areas, and 10 to 14 business days for other or remote areas. These are estimates, not guarantees. Actual times depend on the courier, your location, and factors beyond our control such as weather, customs or regulatory checks, and public holidays.

Shipping charges, where applicable, are calculated based on your delivery location and order value and are shown at checkout before you confirm payment. We may offer free shipping above an order-value threshold or during promotions; any such offer and its conditions will be stated on the Site at the time of your order. Any taxes or duties applicable to your order are shown or explained at checkout in accordance with the law in your market.

When your order is dispatched, we will send you a confirmation with tracking details where the courier provides them. You can use the tracking reference to follow your order's progress. If tracking has not updated for an unusually long time, please contact our customer care team and we will investigate with the courier.

Risk in the Products passes to you on delivery to the address you provided. We recommend you inspect your order on receipt and report any visible damage promptly in line with our Return & Refund Policy. Where a signature or confirmation is required and delivery is accepted by a person at your address, that is treated as valid receipt.

Please ensure your delivery address and contact details are accurate and complete. If a delivery fails because the address is incorrect or incomplete, no one is available to receive the order, or the courier cannot access the location, the courier may reattempt delivery or return the order to us. Additional charges for re-delivery arising from incorrect information may be payable by you. If an order is returned to us as undeliverable, we will contact you to arrange re-delivery (which may incur a charge) or a refund in line with our Return & Refund Policy.

Our products are shelf-stable but are best kept away from direct sunlight, excessive heat, and moisture. Please follow the storage guidance on the Product label once your order arrives — capsule supplements are generally stored below 30°C in a dry place, while natural variation in colour or a little sediment can occur in our vinegar-based tonics and is not a defect.

Where an order is shipped across a border within the markets we serve, it may be subject to inspection, duties, or taxes imposed by the destination authorities. Unless stated otherwise at checkout, any such duties or taxes are the responsibility of the recipient. Delivery times for cross-border orders may be longer due to customs processing, which is outside our control.

For any question about processing, dispatch, tracking, or delivery, contact our customer care team using the details below. Returns, replacements, and refunds for damaged or incorrect deliveries are handled under our Return & Refund Policy.

For any shipping question, contact our customer care team:

Brand

ARKA Botanics

Operated by

Pontello Brands Pte Ltd

Registered address

150 Changi Road, #03-04, Singapore

Customer care email

contact@arkabotanics.com

Website

arkabotanics.com

Version 1.0 · Effective date July 3, 2026