Return & Refund Policy
How returns, replacements, refunds, and cancellations work for ARKA Botanics products. Because our Products are ingestible food and supplement products, returns are accepted only on a limited, hygiene-based basis — this policy explains exactly when a return, replacement, or refund applies, and the timeframes you can expect.
This Policy does not affect your statutory rights in respect of faulty or unsafe goods.
Our approach
We want you to be satisfied with every ARKA Botanics order. ARKA Botanics offers two product lines: daily capsule supplements — Vital Flow Essentials (metabolic and blood sugar support), Mind Boost Essentials (cognitive support), and Pulse Protec Essentials (cardiovascular support) — and functional vinegar tonics — Metabolic Support Restorative Vinegar (honey vinegar, for digestion and weight management), Revitalizing Restorative Vinegar (longan, for sleep and calm), and Immunity Boost Restorative Vinegar (sea buckthorn, for immunity).
Why returns are limited
Because our Products are ingestible food and supplement products, we cannot accept returns of opened or used Products for health, safety, and hygiene reasons, except where a Product is defective, damaged, incorrect, or past or near its expiry on arrival. This protects the safety of all our customers and is consistent with the consumer-protection rules applicable to consumable food products in the markets we serve. This Policy does not affect your statutory rights in respect of faulty or unsafe goods.
When you can return a product
You may request a replacement or refund if, on delivery, a Product is:
- Damaged or leaking due to transit;
- Defective or of unsatisfactory quality;
- Incorrect — not the Product you ordered;
- Expired, or with insufficient remaining shelf life, on arrival; or
- Missing from your order, or the order is incomplete.
When we cannot accept a return
- Products that have been opened, used, or tampered with, except where defective or unsafe;
- Change-of-mind requests on opened or sealed consumable Products;
- Products returned without proof of purchase, or after the reporting window has passed;
- Products damaged through misuse, incorrect storage, or handling after delivery;
- Items marked as final sale, clearance, or promotional bundles, except where faulty.
Reporting window & how to request
For Products that are damaged, leaking, incorrect, expired, or missing, please contact us within 48 hours of delivery. For other quality defects, please contact us within 7 days of delivery.
To start a request, email contact@arkabotanics.com with your order number, the Product name and batch number, a description of the issue, and clear photographs of the Product, the batch/expiry label, and the outer packaging (for transit damage). Please keep the Product and its packaging until your request is resolved.
How we resolve approved requests
Once we receive your request and confirm eligibility, we will offer, at your preference where possible:
- A free replacement of the same Product, subject to availability;
- A refund to your original payment method; or
- Store credit toward a future order.
Where a return of the physical Product is required, we will arrange collection or provide return instructions. For eligible defective, damaged, incorrect, or expired Products, we bear the cost of return and re-delivery. We may ask you to return the Product before a replacement or refund is issued, or to provide photographic evidence in place of a return for hygiene reasons.
Refund timelines
Approved refunds are processed to your original payment method within 7 to 14 business days of our confirming eligibility (or after we receive the returned Product, where a return is required). The time for the amount to appear in your account depends on your bank or payment provider. Any delivery charges you paid are refunded where the entire order is faulty, incorrect, or cancelled by us; delivery charges are not refunded where only part of an order is returned, unless required by applicable law.
Order cancellations
You may request to cancel an order before it has been dispatched by contacting our customer care team as soon as possible. If the order has not yet been dispatched, we will cancel it and refund you in full. Once an order has been dispatched, it can no longer be cancelled, but the return conditions above will apply on delivery. We may cancel an order as described in our Terms & Conditions, in which case we refund any amount paid for the cancelled items.
Damaged or lost in transit
If your order arrives visibly damaged, please refuse delivery where possible or photograph the package before opening and report it within the window above. If tracking indicates delivery but you have not received your order, contact us so we can investigate with the courier. Resolution of transit issues is handled together with our Shipment Policy.
Your statutory rights
This Policy is in addition to, and does not limit, any rights you have under the mandatory consumer-protection laws applicable in your market regarding goods that are defective, unsafe, or not as described.
Contact us
To request a return, replacement, refund, or cancellation, contact our customer care team:
- Brand
- ARKA Botanics
- Operated by
- Pontello Brands Pte Ltd
- Registered address
- 150 Changi Road, #03-04, Singapore
- Customer care email
- contact@arkabotanics.com
- Website
- arkabotanics.com
Version 1.0 · Effective date July 3, 2026