Privacy Policy

ARKA Botanics, operated by Pontello Brands Pte Ltd ("we", "us", or "our"), respects your privacy and is committed to protecting your personal data in accordance with the personal data protection laws applicable in the markets we serve. This Privacy Policy explains what data we collect, why, how we use and share it, how long we keep it, and the rights available to you. It applies to our website at arkabotanics.com and to your interactions with us. By using our Site or providing your data, you agree to the practices described here.

Information you provide

• Identity and contact details: name, delivery and billing address, email address, and phone number;
• Order information: products purchased, order history, and communications with our customer care team;
• Account information: username and password where you create an account;
• Payment information: processed securely by our payment providers — we do not store full card details;
• Any information you choose to share, such as reviews, survey responses, or enquiries.

Information collected automatically

• Device and usage data: IP address, browser type, device identifiers, pages viewed, and time of access;
• Cookies and similar technologies used to operate the Site, remember preferences, and measure performance (see Cookies & tracking).

Sensitive data

Our Products are food and supplement products, and we do not require health information to fulfil an order. Please do not send us health or other sensitive information unless strictly necessary. Where you voluntarily share such information (for example, when describing a concern to our customer care team), we process it only to respond to you, and only with your consent or as permitted by law.

• To process, fulfil, and deliver your orders and manage returns, replacements, and refunds;
• To create and manage your account and provide customer support;
• To process payments and prevent fraud;
• To communicate with you about orders, and — only with your consent — to send marketing about products and offers, which you may opt out of at any time;
• To operate, secure, and improve the Site and our products and services;
• To comply with legal, tax, accounting, and regulatory obligations applicable to us.

We process personal data where: you have given consent (for example, marketing or non-essential cookies); processing is necessary to perform our contract with you (for example, to fulfil an order); processing is necessary to comply with a legal obligation; or processing is necessary for our legitimate interests in operating and improving our business, provided these do not override your rights. Where the applicable law in your market requires consent as the primary basis, we rely on your consent and you may withdraw it at any time.

We do not sell your personal data. We share it only as necessary with:

• Logistics and courier partners, to deliver your orders;
• Payment service providers, to process transactions securely;
• Technology and service providers, including website hosting, customer support, analytics, and marketing tools, acting on our instructions;
• Professional advisers such as auditors and legal counsel, where necessary;
• Public authorities, where required by law or to protect our legal rights.

Our commitment: all service providers who process data on our behalf are bound by confidentiality and data-protection obligations and may use your data only for the purposes we specify.

Because we operate across more than one market and use trusted service providers, your personal data may be processed or stored in a location other than your own. Where we transfer personal data across borders, we apply appropriate safeguards required by applicable law — such as contractual protections with the recipient and, where required, your consent — to ensure your data remains protected to an equivalent standard.

We keep personal data only for as long as necessary for the purposes described in this Policy, including to meet legal, tax, and accounting requirements. Order, invoice, and transaction records are retained for the minimum period required under applicable law. Account data is retained while your account is active and for a reasonable period afterwards. Marketing data is retained until you withdraw consent or after a period of inactivity. When data is no longer needed, we securely delete or anonymise it.

Subject to the applicable law in your market, you have the right to:

• Access the personal data we hold about you and obtain a copy;
• Correct or update inaccurate or incomplete data;
• Request deletion of your data where there is no overriding legal basis to retain it;
• Withdraw consent at any time, without affecting processing already carried out;
• Object to or request restriction of certain processing, including direct marketing;
• Request portability of data you provided to us, where applicable;
• Nominate another person to exercise your rights where the law allows; and
• Lodge a grievance with us and, if unresolved, with the competent data-protection authority.

To exercise any right, contact our Grievance Officer / Data Protection Officer at contact@arkabotanics.com. We will acknowledge your request promptly and respond within the timeframe required by applicable law. We may need to verify your identity before acting on a request.

The Site uses cookies and similar technologies to keep the Site working, remember your preferences (such as language and cart), analyse traffic, and — with your consent — measure marketing performance. You can manage or disable non-essential cookies through the cookie banner or your browser settings, though some features may not function correctly without them.

We apply appropriate technical and organisational measures to protect your data, including encryption in transit, access controls on a need-to-know basis, secure hosting, and staff confidentiality obligations. No method of transmission or storage is completely secure; where a data breach is likely to affect your rights, we will notify you and the competent authority as required by applicable law.

Our Site and Products are intended for adults aged 18 and over. We do not knowingly collect personal data from children, as defined under the applicable law in your market, without verifiable consent from a parent or legal guardian. If you believe a child has provided us data, please contact us and we will delete it.

The Site may link to third-party websites or social platforms, including our social media pages. We are not responsible for the privacy practices of those third parties; please review their policies separately.

We may update this Policy from time to time. The current version, with its effective date, is always available on the Site. For material changes, we will provide a prominent notice or contact you where required by law.

For any privacy question, request, or complaint, contact our Grievance Officer / Data Protection Officer: Adam Wegener.

Brand

ARKA Botanics

Operated by

Pontello Brands Pte Ltd

Registered address

150 Changi Road, #03-04, Singapore

Customer care email

contact@arkabotanics.com

Website

arkabotanics.com

Version 1.0 · Effective date July 3, 2026