Question 1

What are ARKA tonics?

Accepted Answer

ARKA tonics are daily functional tonics formulated at the intersection of traditional herbal wisdom and clinical nutritional science. Each vinegar targets a specific area of wellbeing — digestion, immunity, or everyday vitality — using standardized botanical extracts in a small daily vial.

Question 2

Are these tonics or medicine?

Accepted Answer

These are functional food tonics, not pharmaceutical drugs. They are not intended to diagnose, treat, cure, or prevent any medical condition. If you are on medication or managing a chronic condition, consult your healthcare provider before use.

Question 3

What's the difference between the three tonics?

Accepted Answer

Each vinegar supports one area. Honey supports digestion and daily balance; Sea Buckthorn supports immunity; Longan supports restorative vitality. Most people start with the one they feel most — then build a ritual from there.

Question 4

How do I take them?

Accepted Answer

One vial per day, taken with or before a meal. No prep, no measuring. The daily functional tonic is designed for consistency — take it, then let it do its job.

Question 5

Who should check with a doctor first?

Accepted Answer

If you are pregnant or breastfeeding, take prescription medication, or are managing a chronic condition, please consult your healthcare provider before starting any new product. When in doubt, ask — it's the safest habit of all.

Question 6

How should I store my tonics?

Accepted Answer

The vinegar tonics are shelf-stable — keep them in a cool, dark place away from direct sunlight and excessive heat, and follow the guidance on the label. Natural variation in colour or a little sediment can occur in vinegar-based products and is not a defect.

Question 7

How does it fit into a mindful eating routine?

Accepted Answer

Contains naturally occurring acetic acid, which some research links to a feeling of fullness when taken with meals — best thought of as a complement to a balanced diet, not a weight-loss method on its own.

Question 8

What does honey vinegar do for gut health?

Accepted Answer

The fermentation process retains live cultures, and honey brings natural prebiotic properties that may help support a healthy gut environment.

Question 9

What antioxidants does it contain?

Accepted Answer

Honey vinegar contains natural antioxidants that help combat free radicals as part of everyday wellness.

Question 10

Is it safe during pregnancy or breastfeeding?

Accepted Answer

Please consult your healthcare provider before taking this product during pregnancy or breastfeeding.

Question 11

How should I use it for stress and sleep support?

Accepted Answer

Longan has a long history in traditional wellness practice as part of an evening wind-down routine, often enjoyed for its calming, comforting qualities.

Question 12

What makes longan vinegar different?

Accepted Answer

Longan vinegar is rich in naturally occurring antioxidants, valued in traditional preparations for everyday vitality.

Question 13

How does it strengthen my immune system?

Accepted Answer

Sea buckthorn berries are naturally rich in Vitamin C and E, nutrients that contribute to the normal function of the immune system.

Question 14

What else does sea buckthorn offer?

Accepted Answer

Sea buckthorn is a source of antioxidants and naturally occurring fatty acids, long valued in traditional wellness practices.

Question 15

Is it good for gut health?

Accepted Answer

Sea buckthorn naturally contains fiber and plant compounds that may act as a prebiotic, helping nourish beneficial gut bacteria.

Question 16

How long does delivery take?

Accepted Answer

Orders are processed and dispatched within 1 to 2 business days of payment confirmation. Once dispatched, delivery typically takes 2 to 5 business days for major cities and metropolitan areas, and 5 to 9 business days for other or remote areas. These are estimates — courier schedules, weather, and public holidays can affect them. Full details in our Shipment Policy.

Question 17

How much does shipping cost?

Accepted Answer

Shipping charges are calculated from your delivery location and order value, and are always shown at checkout before you confirm payment. From time to time we offer free shipping above an order-value threshold or during promotions — any such offer and its conditions are stated on the site at the time of your order.

Question 18

How do I track my order?

Accepted Answer

When your order is dispatched, we send a confirmation with tracking details where the courier provides them. You can follow your order's progress on our order tracker. If tracking hasn't updated for an unusually long time, contact our customer care team and we'll investigate with the courier.

Question 19

Can I return a product?

Accepted Answer

Because our products are ingestible food tonics, we can't accept returns of opened or used products for health, safety, and hygiene reasons — except where a product is defective, damaged, incorrect, or past or near its expiry on arrival. This doesn't affect your statutory rights for faulty or unsafe goods. See the Return & Refund Policy for the full conditions.

Question 20

What if my order arrives damaged, incorrect, or incomplete?

Accepted Answer

Contact us within 48 hours of delivery for damaged, leaking, incorrect, expired, or missing items (within 7 days for other quality defects), with your order number and clear photos. Once confirmed, we'll offer a free replacement, a refund to your original payment method, or store credit — and for eligible cases we bear the cost of return and re-delivery.

Question 21

Can I change or cancel my order?

Accepted Answer

You can request a change or cancellation any time before your order is dispatched — contact our customer care team as soon as possible and we'll cancel and refund you in full. Once an order has been dispatched it can no longer be cancelled, but the return conditions above apply on delivery.

Question 22

What payment methods do you accept?

Accepted Answer

You can pay by credit or debit card — Visa, Mastercard, and American Express — or by secure bank transfer on confirmation. Card payments are encrypted and protected with 3-D Secure.

Question 23

When will I receive my refund?

Accepted Answer

Approved refunds are processed to your original payment method within 7 to 14 business days of eligibility being confirmed. The time for the amount to appear in your account then depends on your bank or payment provider.

Question 24

How does a subscription work?

Accepted Answer

A subscription renews every 30 days at 15% off, billed to the same card. Skip a delivery, swap a formula, change the cadence, or pause entirely from your dashboard — anytime, with no fees.

Question 25

Where is my order confirmation?

Accepted Answer

A receipt is emailed to you as soon as your order is placed, followed by a tracking link when it's dispatched. If you can't find it, check your spam folder — and if it's still missing, our customer care team can resend it.

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